We have the following options available to allow you to store mobile calls inside your CRM account:
1. Port in your mobile number:
What does that mean?
We can port in a mobile number in the UK which becomes a VoIP number on our system. We charge £9 + VAT per month as line rental.
Porting in the number means we become your telecom provider but to make make calls you can no longer use your mobile and would need a headset and softphone on your PC or via a VoIP handset.
What do I need to do?
1. Contact our support desk to advise the mobile number and mobile provider details.
2. We will check that we are able to port in your mobile number from your provider.
What is the cost to port the mobile number?
It costs £10 + VAT to port and then £9 + VAT per month for the line rental in your CRM account, plus any calls you make via your VoIP handset/headset will be 1p a minute to UK landlines and 3p per minute to UK mobiles.
2. Change your SIM card so that all calls are routed via us
However there would be costs for any minutes (making / receiving calls) - and would depend if you are in contract / etc. (We can advise more once we know the details of your mobile phones).
3. We could set up a pass through number:
We set up a pass through number - which would allow you to call into us - and then establish an outgoing call to the other party - so you would just pay for the outgoing call that we would be making on your behalf.
4. Use VoIP Dialler via your Mobile:
Depending on your current mobile phone - we may be able to offer you a VoIP client for your phones - which would use data to make the call - so might not be as reliable - but you could certainly try it - to see if it works for you.
If you would like to find out more please advise us on the make/models of your mobiles and the system software, i.e. do phones run on Android or iOS software and what is the version you have on your phone we will be able to advise you further.
FAQ:
Do you port in mobile numbers from other countries?
Not at this time but we are looking at this option and hope to offer it soon. Please note calling from abroad i.e. Europe roaming charges are 10p a minute on this network.
Can I port out my mobile number to another provider in future?
Yes you will be able to port out your mobile number.
Please be aware: if you used your current mobile to make business and personal calls, then whoever knows your mobile number and is likely to call - it will pull in those call recordings, if you choose to have the call recording setting on inside your CRM account.