How do I transfer calls on a Gigaset DESK phone? : Support

For instructions about how to transfer calls and retrieve calls on a Gigaset Desk phone please read the step by step guide below:

Transferring a call to another number:

You are speaking to a caller and you want to transfer the call to another person - to do this please follow the guidance below:

Transfer without consultation:

1. Press the Transfer key (this is the key above number '3').

2. This places the call on hold.

3. Enter the phone number of the person/department you wish to transfer the call to.

4. Press the Transfer key again

5. The call is then transferred.

6. Replace the handset.

Transfer with consultation: (use this function to ensure that the call is actually connected to the person you are transferring to).

1. Press the Transfer key

2. The call is placed on hold

3. Enter the phone number of the person/department you wish to transfer the call to.

4. Press the Dial key

5. The number you are transferring to is then dialled.

6. When the call is answered announce the caller you have on the line.

7. Press the Transfer key to connect the caller to the person/department

Watch a short video to show you how to transfer a call:

Support