Problems connecting incoming calls to my X-Lite Softphone, why? : Support

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Modified on: Wed, 20 Jan, 2021 at 12:53 AM

This can sometimes happen if your Internet provider has blocked the port so you may need to change the port from 5060 which is the default to 5056.

1. Go to Account settings.

2. Just add :5056 on the end of the proxy address so the field needs to display: sip.crmdomain.com:5056. See example below:

Please contact our Support Helpdesk for assistance.

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