How do I view weekly call volume and duration on a line and call costs? : Support

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How do I view weekly call volume and duration on a line and call costs? Print

Modified on: Tue, 19 Jan, 2021 at 12:33 AM

Inside the Phone section of your CRM account you can view and export out call logs to show incoming, outgoing calls and track all outcomes such as ‘answered’, ‘not answered’, ‘busy’ and ‘voicemail’ etc which we can track for each VoIP line.

Please find some further information below about how to view this information:

1. Click on the Phone icon:

2. This takes you to the Call Records page as shown below:

3. All incoming and outgoing calls will be shown for each VoIP line by date and time.

4. You can scroll through the different months using the back/forward arrows

5. Use the search fields to filter records

6. This information can be exported out by using the Export button

7. We also provide Call Statistics if you click on icon as shown below:

8. You will be able to view stats for each VoIP line.

If you would like further information please contact our Support Helpdesk.

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