Support

To use VoIP within a serviced office environment you must:

1. Check that the serviced office provider allows the use of VoIP on their network.

Some serviced offices will block this facility and force you to use their own VoIP phones and service, including their own handsets which they lease to you.  

2. Please also be aware if you want to use those handsets with our VoIP system check they can be used on another VoIP platform.  They may be locked into the existing service office as this may prevent us from being able to use the handsets onto our VoIP platform. If this is the case then there are plenty of serviced office providers who do not.  So always check this first!

3. When you are in a serviced office environment you may have the option to share the internet with other businesses - this is known as a shared network.  This is fine as long as you do not need to support a big team or multiple lines and phones.  Using a shared network will keep costs down.  

4. The only problem you could encounter using the shared network is when other businesses do lots of uploading or downloading of files - this can affect the bandwidth and in turn will affect your VoIP quality as it may drop the calls or calls may break up during the period that the uploading or downloading of files is occurring.    To avoid this we HIGHLY recommend that you ask the serviced office provider for a separate broadband line or they may allow you to install an independent broadband line inside your office space.

Before moving to the serviced office please check the following: 

1. Does the serviced office allow you to install your own broadband line supported with your own router? Yes/No?

Please note: It is better to have your own dedicated broadband line rather than sharing broadband with others in the building as this can have an impact on the speed of your connection to running both the CRM and affect call quality.

2. If yes to question 1 please provide the name of your broadband provider and the make and model of the router you will be using.

3. If no to question 1 does the serviced office provide a switch box to allow you to connect to their broadband?

4. What broadband provider does the serviced office use and also the make and model of their router (this will be for the whole building).

5. Does the serviced office offer VoIP telephony services themselves?

6. Is their IP address dynamic or static? (this question is really important as we need a dynamic IP address to support VoIP) if on a static (fixed IP) we will need to configure the phone set up differently.

7. Does the network allow for VoIP traffic from a different provider to be used - so that the firewall would not block VoIP traffic from an external VoIP platform.  If the network blocks VoIP traffic from an external platform this would affect incoming and outgoing calls. 

8. We will need you to do a speed test on the current broadband line you will be using to run your VoIP phone please click here to see how to do this online test. Once you have completed the test please send the results to us.

9. If you have an existing VoIP phone line with VoIP phone equipment please test this in the office that you want to use your VoIP service in to check that it works prior to moving and test the line by making both an outgoing call and receive an incoming call and let us know the results of this test. 

How to connect your VoIP line(s) in a serviced office environment

Connect your VoIP to the network.  This may be a shared network or your own broadband line.  Depending on which type of handsets i.e. Gigaset Dect Phone or a VoIP Desk Phone see instructions below:  

If you have a Dect Phone that comes with a base unit box:

1. Plug the base unit box directly into the internet socket using an ethernet cable.  

2. This will then pick up the network from the office building.

3. The base unit will then register the phone(s).

4. Now you will receive incoming and outgoing calls.

1.Plug in the desk phone socket cable directly into the ethernet port to connect.

2.If you do not have enough free ethernet ports available to plug in all of the desk phones then you may need an extension ethernet switch.  

3. If you use an ethernet switch then plug this into an ethernet port and use it to plug phones into - be sure to have enough cable to be able to plug the phones within reach.  

Ethernet switch is like an extension cable you would use for extra electrical sockets except it is ethernet sockets instead.

Here is a link about ethernet switches: