If I send an email via my email client such as Outlook why does the Bcc: field not automatically populate with my CRM account drop box address? : Support

If I send an email via my email client such as Outlook why does the Bcc: field not automatically populate with my CRM account drop box address? Print

Modified on: Wed, 23 Dec, 2020 at 3:06 AM

This address does not automatically populate you need to manually enter your drop box email address into the Bcc: if you send an email out via your email client to enable a copy of that email to be stored inside your CRM account.

Your drop box address will be: yourcrmaccountname@mail.crmdomain.com

If you are emailing a contact whose email address is already stored against their contact record inside your CRM database then by using your email drop box address in the Bcc: field this will put a copy of the email you send into the contacts CRM record - where it will be shown inside the History section.

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If I send an email via my email client such as Outlook why does the Bcc: field not automatically populate with my CRM account drop box address? Print

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