Support

Phone Line Registration

1. Is the phone registered to the incoming line to receive calls?  Please check to see if the phone line is off line and if you need to register the line to the phone by clicking here.

2. Could more than one phone line be registered to the same phone?  For instance if using a Desk phone and another line already used for another phone is also registered to that phone - so the phone has two profiles.  

If so you will need to remove the line that is already set up from the phone.  Please see below for instructions: 

If this is the case you will need to login to the web interface for your phone to change this and un-check the phone line it should not be registered to.

• If using a Gigaset Desk phone please click here to see how to do this. 
• If using a Gigaset Dect phone please click here to see how to do this.

If you have checked the above and this has not resolved the issue please contact our Support Desk.