Please check you are not using Internet Explorer browser below version 10.  

We recommend that you use Google Chrome, Firefox or Microsoft Edge browsers if using a Windows PC.  If using a Mac please 

use either Google Chrome or Safari browsers. 

Contacts shown in Grid View are displayed below: 

Please check that the browser you are using is up to date - you will be able to update your browser by looking up 'About the browser' to find out if you are on the latest version of if the browser needs updating you will be prompted to click to update.


Please clear the cache on your PC/Mac- to do this from a PC please click the Ctrl, Shift and Delete keys together.   

On a Mac please click on Command + R keys together

Please logout of your CRM account and then log back in again.   

If this issue has not been resolved please contact our Support Desk so that we can investigate further.