I have removed my sync tag from my CRM contacts and now they are not shown on my iPhone/Android mobile why? : Support

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I have removed my sync tag from my CRM contacts and now they are not shown on my iPhone/Android mobile why? Print

Modified on: Mon, 18 Jan, 2021 at 1:16 AM

This is because the sync is 1 way (from your CRM account to your iPhone or Android mobile).

If you remove the sync tag you set up from your CRM contacts when your phone next 'syncs' it will only sync the contacts that have the sync tagged applied.

Any contacts who were synced previously and who now do not have the sync tagged applied to their contact record will now not be displayed as a contact on your iPhone/Android mobile.

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How can we help you today?

I have removed my sync tag from my CRM contacts and now they are not shown on my iPhone/Android mobile why? Print

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