Support

1. Please check you have entered your contacts first name into the First Name field as shown below: 

Without this information saved the merge will not work. 

2. When you have made sure the first name for your contact has been saved please put your mouse cursor where you want to insert the First Name then click on the 'Insert' button inside the pop up email service window as shown below:

3. Select from the dropdown option 'First Name' as shown below:

4. The merge field will then be added to your email template as shown below: 

5. Click on the 'MailMerge' checkbox as shown below to add your contacts First Name into the merge field: 

If the First Name of your contact is still not merged into the email template after checking the above please report this issue to our Support Desk for assistance.