If you want to set up an automatic forward of your emails received in Microsoft Outlook 365 (desktop addition) to be sent into your CRM account please follow the guidance contained in the link below: 


As part of the above guidance, you will need to use the “Exchange Management Shell” for each email address you want to forward emails from into your CRM account. 

As part of this, you will need to issue a command like the following:

Set-Mailbox -Identity " Username" -DeliverToMailboxAndForward $true -ForwardingSMTPAddress yourcompanyname@mail.crmdomain.com

The “identity” will be the exchange identity that is associated with that mailbox address. 

If you have any questions or for assistance please contact our Support Helpdesk.