I have a new router and now my VoIP line no longer works, why? : Support

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I have a new router and now my VoIP line no longer works, why? Print

Modified on: Tue, 19 Jan, 2021 at 1:32 AM

Please check that you have disabled a setting called SIP ALG on the router. This needs to be disabled as it can block packets of VoIP data on the line, hence why your phone is not working.

If after doing the above your phone line is still not working, please contact Support to let us know the following:

Router make and model
Broadband provider

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I have a new router and now my VoIP line no longer works, why? Print

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