VoIP Troubleshooting

FAQ's on VoIP services

Error message 'Error Main IP Account Configuration' displayed, what does this mean?
New VoIP Users: If you see this error message displayed on a new VoIP phone then the this is a network issue – where the router is not providing ...
Thu, 10 Dec, 2020 at 1:15 AM
How to do a Ping to Your IP Address via DOS Command
To enable us to understand your internet network we may ask you to do a DOS command prompt by Pinging your VoIP IP  Address  VOIP IP Address - if...
Tue, 19 Jan, 2021 at 1:30 AM
Error message when I type VoIP IP address into browser - the IP address changes, why?
I am trying to access the VoIP IP address on my phone to access the Gigaset web interface, however the IP address keeps changing and I get an error message ...
Tue, 19 Jan, 2021 at 1:31 AM
Why has my IP address become blocked?
Sometimes IP addresses can become blocked if they have been reported as spam on a DNS (Domain Name System) based anti-spam database.  If an IP address i...
Tue, 19 Jan, 2021 at 1:31 AM
When I look in the phone Settings, it says the IP address type is dynamic and that the IP address reads 0.0.0.0 (this is for the local network)?
Please re-boot your router and try again. It should then bring up your IP address. Please check that DHCP is activated on your router as this will a...
Tue, 19 Jan, 2021 at 1:32 AM
No Service and Network Unavailable displayed on phone
Please check the phone is correctly connected up to your broadband network - making sure the correct network cables are used.  Can you get an IP address...
Tue, 19 Jan, 2021 at 1:32 AM
I have a new router and now my VoIP line no longer works, why?
Please check that you have disabled a setting called SIP ALG on the router.   This needs to be disabled as it can block packets of VoIP data on the line, he...
Tue, 19 Jan, 2021 at 1:32 AM