Phone Line Configuration

How can I shorten the ring time down before my line goes to voicemail?
As standard your phone line will go to voicemail if answered after 20 rings.  If a voicemail has been set up on your line - click here to see how to s...
Mon, 18 Jan, 2021 at 11:45 PM
Can I use more than 1 line to make an outgoing call on my phone?
Depending on what model of VoIP phone you are using yes this is possible.     For instance is using a Gigaset Desk phone - you can register up to 2 lin...
Mon, 18 Jan, 2021 at 11:47 PM
Can I divert my VoIP line automatically to my mobile phone after X many rings?
Yes - we can set up an automatic divert of your VoIP line onto your mobile phone (please let us know your mobile phone number and provider) so that our Tech...
Mon, 18 Jan, 2021 at 11:48 PM
Can I block a phone number or mobile number from calling my VoIP line?
Yes we can set up a block on numbers if you provide the details of the phone numbers either landline or mobile numbers then we can set up a block.    Pl...
Mon, 18 Jan, 2021 at 11:48 PM
Can I use the same VoIP extension line on two phones?
Yes this is possible, for instance if you have one phone in the office and one phone at home.  However you cannot share extensions for the same line (at...
Mon, 18 Jan, 2021 at 11:49 PM
Can I withhold my VoIP line number when I make outgoing calls?
Yes if you enter 141 in front of the number you are dialling this will withhold your VoIP line number.  You can enter 141 in front of the number you ha...
Mon, 18 Jan, 2021 at 11:49 PM
Can I have my own hold music on my VoIP line?
If you want hold music added to your VoIP line then yes this is possible but please be aware of the following: 1. Is your music royalty free?  If not y...
Mon, 28 Aug, 2023 at 10:41 PM
Do you offer an auto dialler feature inside the VoIP service?
No, we do not use auto dialler functionality that would call up numbers automatically from a list. Instead we can set up the ability to allocate a pool ...
Mon, 18 Jan, 2021 at 11:50 PM
What does the SMS Relay option do inside the phone line configuration settings?
The SMS relay field is found inside the VoIP line configuration settings as shown below in red:  It is used to send an email alert to you if you receive a r...
Mon, 18 Jan, 2021 at 11:51 PM