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If you have emailed a contact via your CRM account using your email client i.e. Outlook and a copy of the email has landed inside a different contacts re...

This would suggest that the users CRM user profile is not linked to the email address that they are using to send email from.  Hence the email is be...

This is because you have not set up your email client as a default for mailto: links - meaning that when you click on a contacts email address inside your C...

In this case you just need to set up your Microsoft Outlook email client as your default email client again so that when you click on a contacts email addre...

Please check how you have recorded the email address for your 'original' contact inside your CRM account.   It is likely that the contacts email...