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Call Pop Up FAQs and Troubleshooting

How the call pop up alert works with a hunt group ring setting
The call pop up alert feature works when a phone that has the call pop up set up on that line rings.  If you are in a hunt group - the call pop up will...
Tue, 19 Jan, 2021 at 12:39 AM
Why do some incoming calls not pop up on my screen?
If a VoIP line belonging to someone else in your team is on divert to you then any call for that person's line will not pop up on your screen, but inst...
Tue, 19 Jan, 2021 at 12:40 AM
I rang my VoIP line but I did not see my call pop up alert displayed on screen - why?
This is because the VoIP line you rang is not associated to your CRM user profile.  When a VoIP line number is associated to a CRM users profile then a...
Tue, 19 Jan, 2021 at 12:40 AM
When my VoIP line is diverted why does the call pop up alert feature not work on my screen?
If you are diverting a VoIP line onto another VoIP line and you still want to see the call pop up alert feature for your line on your screen then please mak...
Tue, 19 Jan, 2021 at 12:41 AM