Support

If you do a tag search to find out how many contacts are in the tag group this could be for example 800 contacts.   However it might be that not all con...

What do to if your email is spam pre-blocked? If you see “spam preblocked”, it means our anti-spam system blocked your email from being sent based on i...

Is your domains IP address blacklisted? If you have followed the guidance on reducing the chances of your email going into spam folders but you sti...

Outlook has spam filters that spam score any emails received by looking at: Subject line Senders email address Email content  If you receive an ema...

If an email is filtered as spam inside Hotmail this is because the spam filter has perceived the email to be spam either looking at the subject line or...

This looks like the email was pre blocked as it contained what looked like spam.  You should look at re-wording the email (duplicate it first) then re-w...

Email marked as FAILED has hard bounced but I know the email address is correct - what can I do?     Valid email addresses can hard bounce for diffe...

This is because you have sent an email that has already been sent before.  You have sent this email to a new group of contacts - this has then affected ...

You will only see the email campaign report icon once you have sent out an email campaign, until the email campaign has been sent you will not see the icon ...

In the case of bounces to a large number of email addresses at the same domain - it may indicate that your emails are being blocked by the ISPs receiving ...