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Solution home VoIP Network Issues, Routers and Trouble Shooting

Problems Outgoing Calls

I cannot dial out to an 09 number - I am asked for my password, why?
This is because we do not offer this service for you to be able to make an outgoing call to an 09 number from your VoIP line as it is not economically v...
Tue, 19 Jan, 2021 at 1:14 AM
Engaged tone on phone line for internal and external calls - why?
If you are trying to dial an internal VoIP line either internally or externally and you find the line is engaged (even though the phone is not being...
Tue, 19 Jan, 2021 at 1:15 AM
Calls we dial internally or externally or calls we receive are not instantly connecting - the caller is not there or we cannot hear them when we pick up the phone, why?
The issue with calls sounds like ‘call connectivity’ issues for instance, if you receive a phone call either from internal calls and external calls – someti...
Mon, 15 Feb, 2021 at 12:07 AM
I get the error message 'Unacceptable here' when I try and make an outbound call, why?
Please contact us so that we can run some tests with you, in particular a SIP trace to see what happens on the SIP server side when you attempt to do an out...
Mon, 12 Apr, 2021 at 10:22 PM