Support

1. Follow the step by step instructions contained in this link to find your VoIP IP address enter this into the address bar of a web browser to take you int...

You can switch off the on hold music so that the caller will hear silence when they are placed on hold or transferred to another person by following the ins...

This is most likely to be due to a firmware update that needs to be done to make sure your phone is using the latest version of software. Please see the ar...

If using a Gigaset Deskphone please click here If using a Gigaset Dect phone (cordless) please click here

Please check you have not got the caller on loud speaker.   Check this by pressing the Loud speaker button on your Dect phone (as shown below in red) p...

If your headset is beeping for instance every 30 seconds when you are on a call please check your Base Station connections to make sure that no wires have c...

This means that your phone handset currently has a beep alert tone activated, instead of the ringtone activated.  Depending on what model of Dect phone ...

Please check your Gigaset Base Station N300/N500 has a blue light on the front of it - the blue light should be solid.  If there is no light - please ch...

Over time the batteries become weak as you are using a DECT phone where you can use it on and off the cradle.  The solution is to replace the batteries ...

To enable us to understand your internet network we may ask you to do a DOS command prompt by Pinging your VoIP IP Address  VOIP IP Address - if using a D...