Gigaset Phone FAQ's

How do I switch off the on hold music that is played when callers are put on hold or transferred to another line?
You can switch off the on hold music so that the caller will hear silence when they are placed on hold or transferred to another person by following the ins...
Wed, 20 Jan, 2021 at 1:46 AM
The display on my Gigaset DECT portable handset is blank?
This is most likely to be due to a firmware update that needs to be done to make sure your phone is using the latest version of software. Please see the ar...
Wed, 20 Jan, 2021 at 1:46 AM
How do I find the IP address on my Gigaset VoIP phone?
If using a Gigaset Deskphone please click here If using a Gigaset Dect phone (cordless) please click here
Tue, 19 Jan, 2021 at 1:29 AM
Callers voice sounds very loud and like an echo on the phone, why?
Please check you have not got the caller on loud speaker.   Check this by pressing the Loud speaker button on your Dect phone (as shown below in red) p...
Wed, 20 Jan, 2021 at 1:47 AM
My Gigaset DECT phone keeps beeping when I am on a call how can I switch this off?
If your headset is beeping for instance every 30 seconds when you are on a call please check your Base Station connections to make sure that no wires have c...
Wed, 20 Jan, 2021 at 1:48 AM
My phone is beeping just one beep instead of ringing why is this?
This means that your phone handset and it currently has a beep alert tone activated instead of the ringtone. Depending on what model of Dect phone you a...
Wed, 20 Jan, 2021 at 1:48 AM
Gigaset Dect Phone has error message 'No IP address'
Please check your Gigaset Base Station N300/N500 has a blue light on the front of it - the blue light should be solid.  If there is no light - please ch...
Wed, 20 Jan, 2021 at 1:48 AM
Battery low showing on my Gigaset DECT phone handset what can I do?
Over time the batteries become weak as you are using a DECT phone where you can use it on and off the cradle.  The solution is to replace the batteries ...
Wed, 20 Jan, 2021 at 1:49 AM
How to do a DOS Command Prompt Ping to VoIP IP Address
To enable us to understand your internet network we may ask you to do a DOS command prompt by Pinging your VoIP IP Address  VOIP IP Address - if using a D...
Wed, 20 Jan, 2021 at 1:50 AM
Base flashing what does it mean?
Usually this happens when you first set up your Gigaset Dect phone and Base Station. Normally after a minute or so the handset will register with the ...
Wed, 20 Jan, 2021 at 1:51 AM