Click2Call Issues and Troubleshooting

Click2Call is not working - all lines are engaged on outgoing calls - why?
Can you confirm if you can dial out by manually entering the phone number using your phones dial pad?    If so please let us know so that we can check you ...
Thu, 9 Nov, 2023 at 1:40 AM
Click2Call ringing another phone and not my own phone!
Issues with Click2call not working properly can also be down to the phone line configuration profile on either a Gigaset Dect Phone or Desk Phone.  For exam...
Tue, 19 Jan, 2021 at 12:41 AM
I cannot get click2call to work on my softphone but can dial on the keypad, why?
Please make sure that you have set up your VoIP extension line number inside the Settings - Your Settings tab - Click2Call field. Now go to the con...
Tue, 19 Jan, 2021 at 12:42 AM
When I dial my colleague on her VoIP line it displays another persons name why?
Please make sure that the VoIP line you are dialling which belongs to your colleague is recorded against your colleagues contact record inside your CRM acc...
Tue, 19 Jan, 2021 at 12:42 AM
Using Click2Call with a headset plugged into a desk phone
Please make sure that you have set up your VoIP extension number in the Click2Call settings field before using Click2Call, please click here to find out mor...
Tue, 19 Jan, 2021 at 12:43 AM
Click2Call using the Dialler is no longer working, why?
Please check that your VoIP extension is entered into your Click2Call settings - please click here to check how to set up Click2Call.  If this is all co...
Thu, 10 Dec, 2020 at 2:46 AM