NEW FEATURE ALERT – Find out how Health and Beauty Sector have reduced no-show appointments forever?
Helen
started a topic
over 8 years ago
CRM
and SMS integration Businesses are finding the combination
of Contact Management Software CRM with SMS messaging can be really powerful.
No longer are they running separate systems they can track SMS marketing
campaigns instantly.
SMS marketing can be used to set up automated reminders i.e. maintenance or
follow up appointment reminders or to up sell other products and services or
special offers. 97% of SMS messages are opened allowing businesses to really
target their customers.
SMS
Generic and Customised Automation Reminders
Are no-shows affecting your business?
Do you end up calling customers and have to remind them, every time they
book an appointment?
icomplete SMS Automation is a great way to manage online appointment scheduling system which helps you minimize no-shows, book more appointments and get more business done.
Set
up Generic Automated SMS Reminders.
This type of reminder is popular when
you are simply notifying, confirming or reminding a client of a service,
treatment maintenance or appointment reminder. Here is a typical example
of a generic SMS i.e.
Hi there, just
to let you know the beauty therapist is on her way and will be with you shortly
from the NovaBeautyTeam.
Easy to set up let us know the message
and we will set this up to automatically send a text based on date stamp and
time rule you set.
Customised Automated SMS Reminders:
SMS
reminders can be personalised. Set the date you want the SMS to go out
inside a contact record and we will do the rest so it goes out automatically.
1.Can I
pull client name, engineers name and time into an SMS appointment reminder
automatically?
2.Yes, we can set up data fields
to personalise or pull out customer or client name i.e. name of the engineer,
therapist,/artist who will be doing the treatment and the time so you do not
need to worry.
Example
of customised SMS reminder can have data fields inserted see square bracket
information below which gets pulled from
custom fields row inside a contact.
SMS
text message template Example:
Hi
[FIRSTNAME], Just to remind you that your
[TREATMENT NAME], is on [DATE] at [TIME] in our [LOCATION] Salon . Look forward to seeing you then. Regards NOVABeauty Team.
The
message your customer will receive will be:
Hi Jan, just
to remind you that your Massage isbooked for 2.4.16at 2pmin our South StreetSalon. Look forward to seeing you then,
Regards NOVABeauty Team
To set up CUSTOMISED SMS marketing
messaging (Up to 160 characters in the text message accounts for 1 x SMS
To
set up CUSTOMISED SMS marketing
messaging (Up to 160 characters in the text message accounts for 1 x SMS
10p
per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+
SMS Generic and Customised
Automation Promotions
This
is a very popular feature with clients using icomplete CRM for a number of
reasons:
Marketing:
Whatever your business it is great to prompt old clients who haven’t
visited you for a while into a special offer to get them back. Here are
some examples:
Promote to old clients: i.e. Entice old clients
with a special price if book now.
To set up a GENERIC SMS marketing message(Up to 160 characters in the
text message accounts for 1 x SMS - see image example). This
would be a one-off text message.
Costs £25 + vat set upand then the cost to send each
SMS:
10p
per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+
If you send out promotions
regularly and want to be able to customise what is sent then we can set up
Automated Promotion.
To
set up CUSTOMISED SMS marketing
messaging (Up to 160 characters in the text message accounts for 1
x SMS we would do this the same way as we have shown in the Customised
Automated SMS Reminder.
Costs £100 + vat set up and then the cost to send each SMS:
10p
per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+
Helen
CRM and SMS integration
Businesses are finding the combination of Contact Management Software CRM with SMS messaging can be really powerful. No longer are they running separate systems they can track SMS marketing campaigns instantly.
SMS marketing can be used to set up automated reminders i.e. maintenance or follow up appointment reminders or to up sell other products and services or special offers. 97% of SMS messages are opened allowing businesses to really target their customers.
SMS Generic and Customised Automation Reminders
Are no-shows affecting your business? Do you end up calling customers and have to remind them, every time they book an appointment?
icomplete SMS Automation is a great way to manage online appointment scheduling system which helps you minimize no-shows, book more appointments and get more business done.
Set up Generic Automated SMS Reminders.
This type of reminder is popular when you are simply notifying, confirming or reminding a client of a service, treatment maintenance or appointment reminder. Here is a typical example of a generic SMS i.e.
Hi there, just to let you know the beauty therapist is on her way and will be with you shortly from the NovaBeautyTeam.
Easy to set up let us know the message and we will set this up to automatically send a text based on date stamp and time rule you set.
Customised Automated SMS Reminders:
SMS reminders can be personalised. Set the date you want the SMS to go out inside a contact record and we will do the rest so it goes out automatically.
1. Can I pull client name, engineers name and time into an SMS appointment reminder automatically?
2. Yes, we can set up data fields to personalise or pull out customer or client name i.e. name of the engineer, therapist,/artist who will be doing the treatment and the time so you do not need to worry.
Example of customised SMS reminder can have data fields inserted see square bracket information below which gets pulled from custom fields row inside a contact.
SMS text message template Example:
Hi [FIRSTNAME], Just to remind you that your [TREATMENT NAME], is on [DATE] at [TIME] in our [LOCATION] Salon . Look forward to seeing you then. Regards NOVABeauty Team.
The message your customer will receive will be:
Hi Jan, just to remind you that your Massage is booked for 2.4.16 at 2pm in our South Street Salon. Look forward to seeing you then, Regards NOVABeauty Team
To set up CUSTOMISED SMS marketing messaging (Up to 160 characters in the text message accounts for 1 x SMS
To set up CUSTOMISED SMS marketing messaging (Up to 160 characters in the text message accounts for 1 x SMS
10p per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+
SMS Generic and Customised Automation Promotions
This is a very popular feature with clients using icomplete CRM for a number of reasons:
Marketing:
Whatever your business it is great to prompt old clients who haven’t visited you for a while into a special offer to get them back. Here are some examples:
Promote to old clients: i.e. Entice old clients with a special price if book now.
To set up a GENERIC SMS marketing message (Up to 160 characters in the text message accounts for 1 x SMS - see image example). This would be a one-off text message.
Costs £25 + vat set up and then the cost to send each SMS:
10p per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+
If you send out promotions regularly and want to be able to customise what is sent then we can set up Automated Promotion.
To set up CUSTOMISED SMS marketing messaging (Up to 160 characters in the text message accounts for 1 x SMS we would do this the same way as we have shown in the Customised Automated SMS Reminder.
Costs £100 + vat set up and then the cost to send each SMS:
10p per SMS up to 500
8p per SMS from 501-1000
6p per SMS from 1001+