I cannot see any History activity inside a contact record but we have emailed and spoken with them on the phone : Support

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Modified on: Thu, 26 Nov, 2020 at 2:23 AM

Please check that a duplicate contact does not exist as it is likely all history activity has been stored inside a duplicate record.

To check for a duplicate contact either enter the contact's name or email address into the search bar of your CRM account.

If there is a duplicate record then you will need to merge contacts together - so that all the history is contained inside one contact record.

Please click here to find out about how to merge duplicate contacts.

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