If you have set up a Custom Field as a checklist option and all the checklist boxes have been automatically selected with a check when you update the contacts record then please contact our Support Helpdesk to report this issue to us.
This issue is caused if the format of the custom fields were changed for instance from a drop down format to a checklist format, where data entered into drop down fields has then been changed to another format (such as a checklist format) this causes errors.
It is important to set up your Custom Fields in the correct format that you will use in the future to capture a contacts information. Any format changes to Custom Fields must be made before data has been populated into the fields to avoid any issues with the information already captured.
To find out more about setting up Custom Fields please click here to watch a short video on how to manage fields.
If you wish to discuss your Custom Field set up please contact our Support Helpdesk.