Support

1. If your go into Microsoft Office – at some point you will get a message dialogue from Outlook to say that it is not the default email client. 2. If yo...

The pop up email is another way of sending emails to your contacts which sends the email out over the e-Marketing platform which allows you to track the res...

Please look at the undeliverable email you are getting as it is likely that the mail server you are using, via your email provider to send emails to us at x...

If you simply forward an email you have received in your inbox into your CRM account email drop box address it will associate the email with your own conta...

In respect to processing email messages coming back in to the dropbox – there can sometimes be a delay in the processing time.  Our Technical team regul...

This may happen as a result of the email using ‘symbol’ character set.   If you can please contact our Support Helpdesk then we can remove these refer...

This seems to be a common issue here with this new upgrade for Mac users whereby clicking on a contact's email address no longer opens up their email c...

1. Have you got your email server set up to forward replies to your CRM dropbox address?   You will need to set this up with the person that manages ...

Please check if you have the email address correct for the contact?    Has the contact ever replied to you from this email address?  If not, i...

If you have your email server set up so that emails received are automatically forwarded into your CRM account - by sending a copy of the email into you...