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Emails sent via internal pop up email service are not logged inside your account, why?  The reason that you are unable to see the emails you...

The only time that an email template with an attachment will not send out is if you have:  1. If you have movedthe file inside your File Repository i...

If you are working in a Blank template and inserting in the mail merge fields such as {{FIRSTNAME}} and {{SIGNATURE}} you have to click on the Manage Templa...

In order to get the ‘OPENED’ status we must receive a message back from the email client, for example Outlook, Gmail etc, to say that the email has been...

Emails sent out to contacts via the internal pop up email system are sent out over our e-Marketing platform.  Emails marked as SENT as shown below mean ...

There are issues with using Safari browser on an iPad when editing an email template via the internal pop up email function.  Please use Google Chrome b...

It is likely that your email has not been sent due to an incorrect email address.  Please check the email address of your contact and try re-sending. ...

Email marked inside the CRM as FAILED has hard bounced but I know the email address is correct - what can I do?  Valid email...

1. Please check you have entered your contacts first name into the First Name field as shown below:  Without this information saved the merge will...

If making any edits to an email template inside the pop up email function PLEASE make sure you have un-checked the MailMerge box as unless this is unchecke...