Support

To set up the mobile number or company name you want the SMS to show it has come from and the number to reply to (same number) you will need to...

Go to the Phone icon which you will see along the menu bar. This takes you to the Call Records page as shown below: Select from the '...

Yes, you will be charged. If your SMS shows as 'FAILED' this means that the SMS message was sent to the network – and the network has re...

The SMS reply should send you back a message to the mobile number – provided that you have set this up in your account in the SMS originator field.  To ...

No you do not need a VoIP line in order to send out an SMS message via your CRM account as the SMS messages are sent over our own platform.  Please clic...

You can view the SMS status via the Dashboard and inside a contact record.  See examples below of Delivered SMS messages: Here is a list of ...

The number of SMS messages that can be sent out in bulk is unlimited. Please contact our Support Desk and provide us with the following: The s...

Anyone who replies to an SMS message sent by our service will be charged by their phone provider at the normal standard rate.

To make sure that any SMS messages you receive (as a reply to an SMS you sent via your CRM account) are automatically forwarded into your CRM please see a ...

Yes we offer SMS Marketing - bundle deals paid in advance can be purchased to take advantage of lower rates, please contact our Support Desk to find out mor...