Support

Voice breaking up or fading in and out:  Symptom: When I make an outgoing call to a customer, the customer complains that they cannot hear me as my voi...

If your phone displays the error message 'No IP Connection' the phone is not picking up a signal from your router that runs your VoIP phone line(s)...

Please contact our Support Helpdesk so that we can set up international pin less international dialling for you so that you can make international calls.

We need to check your Router - what is the make and model as this could be the issue. It could be the way the router is set up with more information we can...

Typically this means that the number does not exist.  We use multiple providers and in the event that we are unable to complete the call from one provi...

Typically this means that the number does not exist.    We use multiple providers and in the event that we are unable to complete the call from one provi...

Please confirm if you are able to get through if you dial 141 before the number (this withholds your number) but we need to know if in this instance you can...

This error will occur if the number is: 1. No longer a live number 2. Not recognised from the way you have entered it inside the contact record pro...

If you click on the Phone icon inside the CRM system Then into the Call Records page you will see each line that has made the outgoing calls - ho...

This could be caused by the phone's IP address having changed the IP address on the router and therefore it no longer has the correct ports forwarded t...