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If your VoIP phone system is down please contact us and provide us with the following information: VoIP phone handset model and if you are using a bas...

Normally when you see a provider registration failed message it is because of a network issue or where your VoIP line has not been successfully registered ...

If your phone has the error message 'No network connection' this means the phone has not got an internet connection from your router.   To resolve ...

1. Access the Phone icon along the menu bar of your CRM account you can view your VoIP phone line settings as shown below: 2. You will see your VoI...

To enable us to understand your internet network we may ask you to do a DOS command prompt by Pinging your VoIP IP Address  VOIP IP Address - if using a...

If you need to set up a new line with your VoIP phone equipment you will need to configure the line to the phone equipment as part of this you will need to...

This can happen for a number of reasons: 1. You need to be using our VoIP phone lines to see call logs. 2. The call log will only show up if the con...

This issue only happens when using Internet explorer - change to a different browser such as Google Chrome, Firefox or if using a Mac then use Safari.

To get to the traceroute command on a Mac please do the following: Perform a traceroute on Mac: 1. Click on Hard Drive. 2. Open Applications. 3....

Port settings on a Gigaset VoIP phone are usually set at 5060 but with some routers the VoIP traffic can cause issues and you may need to change the port t...