Troubleshooting and FAQ's

I cannot change the font in my email template?
If you highlight the text again and click on the change font it will change it – you occasionally have to make the change twice for it to register – we are ...
Mon, 7 Dec, 2020 at 10:55 PM
The width of my email is narrow - how do I change this?
1. If you want to increase the width of your email so that the text displays over a wider area then all you need do is right click (within the text area). ...
Mon, 7 Dec, 2020 at 10:55 PM
How do I edit my email campaign? I cannot see an option called Edit.
To edit your email campaign all you need to do is click on the campaign name which will open up the Campaign Editor window: This Campaign Ed...
Mon, 7 Dec, 2020 at 10:56 PM
I have accidently over-typed an email campaign once saved can I get my original email back?
Unfortunately not, if you have over-typed an existing email campaign with new text and changed the layout then once you have clicked the Save button this wi...
Mon, 7 Dec, 2020 at 10:56 PM
How to edit an image size inside the image library so that it is inserted in the correct size into your email
Do this within the File library inside e-Marketing, please see instructions below: 1. Open up e-Marketing by going to the e-Marketing icon along the men...
Mon, 7 Dec, 2020 at 10:57 PM
How to change a PDF to a PNG or JPEG file image format?
1. Take a screenshot of the PDF image by pressing the Ctrl and PrtScn keys on your keypad. 2. Open up Paint  3. Right click your mouse to past...
Mon, 7 Dec, 2020 at 10:57 PM
I cannot see any of my email templates - the text has disappeared, why?
Please do not use Internet Explorer browser - this is why as this browser is not fully compatible with our Software. Please use either Google Chrome or...
Mon, 7 Dec, 2020 at 10:58 PM
I cannot access e-Marketing templates in the email html editor, why?
This happens if you are using Internet Explorer browser – we do not recommend using this browser unless you are using version 10 or above as it is not compa...
Mon, 7 Dec, 2020 at 10:59 PM
How do I delete an email campaign?
1. Click on the Marketing icon to take you to your e-Marketing campaigns list as shown below: 2. Click on the Delete icon as shown below in red fo...
Mon, 7 Dec, 2020 at 10:59 PM
Is there a spell check?
No there is no spell check currently available in e-Marketing. We strongly recommend you send yourself a test email before you send out a campaign to proof...
Mon, 7 Dec, 2020 at 11:00 PM