Troubleshooting and FAQ's

How do I stop an email from being sent that has been scheduled?
Please follow the steps below to stop an email from being sent that has been scheduled in advance to be sent at a later date: 1. Take a duplicate copy o...
Tue, 8 Dec, 2020 at 1:11 AM
Why when I send myself a test of my email campaign why does my First Name not appear even though I set up a First Name merge field?
This First Name mail merge does not pull across the First Name merge field on a test email that is sent.   It is only when the email campaign is actuall...
Tue, 8 Dec, 2020 at 1:12 AM
Why does an email campaign that was sent out show as 'Draft' next to it inside the campaigns list?
If you see 'DRAFT' besides your email campaign - this email campaign will still have been sent out as you will see the Sent information is populat...
Tue, 8 Dec, 2020 at 1:14 AM
I have lots of email addresses but I can not send an email to all of my contacts as they are not listed, why?
If the email campaign has already been sent before this will be why you will be unable to send out to those 'same' contacts.   You will need t...
Tue, 8 Dec, 2020 at 1:15 AM
I checked the box for 'Prevent from creating any more scripts' when I sent out a campaign now I cannot send out further emails - help!
After the confirm price box appears, in the next dialogue box I checked the box that says ‘prevent from creating any more scripts’…now I do not get any bo...
Tue, 8 Dec, 2020 at 1:15 AM
Why does the test email campaign I received look different to the test sent to my colleagues?
The format of an email campaign can vary for a number of reasons: 1. Your colleague is using a different email client to you i.e. you may be using Outlo...
Tue, 8 Dec, 2020 at 1:16 AM
Why does my email say from e-Marketing on behalf of.... instead of from my own email address?
This simply means we need to authenticate your senders email address. This will remove the on behalf of your name’ from the senders name and instea...
Tue, 8 Dec, 2020 at 1:16 AM
Why are there no recipients shown when I want to send out my email campaign?
Please check that you have not already scheduled this email to be sent out - as if so you will see that you have 'no recipients' to send your emai...
Tue, 8 Dec, 2020 at 1:17 AM
How do I know if an email was sent to a contact via e-Marketing or from my email client? What is the difference?
Emails sent to contacts via email clients such as Outlook, Gmail, iMail etc will be shown as 'Email' inside your contact's history as shown ...
Thu, 10 Dec, 2020 at 3:34 AM
Why is the first line of my email shown as 'Having trouble viewing this email? Click here' instead of the actual content
When viewing an email campaign on a mobile such as an iPhone etc you may see that the first line of text is shown as a preview to what the email contain...
Tue, 8 Dec, 2020 at 1:18 AM