Troubleshooting and FAQ's

I have added new contacts to a tag group, this tag group has already been sent my email campaign. Will contacts receive the same email again if I send it out to the new contacts?
No the e-Marketing service has an automatic de-dupe function on the system so if you add new contacts to a tag group and send out the campaign again, it wi...
Tue, 8 Dec, 2020 at 1:19 AM
I did not receive a copy of my email campaign but I was included in the send!?
This is because of the default De-dupe being set - this means that you cannot send the same email more than once to the same person. If you have...
Tue, 8 Dec, 2020 at 1:20 AM
I cannot download the images in my email template when viewed as a test in my email client?
This is likely that an image has been incorrectly linked to a URL address - try removing the URL link from the image and re-send as a test to see if this no...
Tue, 8 Dec, 2020 at 1:20 AM
Why are some of the email addresses shown in red and others shown in white or grey?
The red and white email addresses that you see inside the ‘Send Campaign’ window (as shown in the screenshot below) mean the following: If the email is ...
Tue, 8 Dec, 2020 at 1:21 AM