Yealink Desk Phones FAQs and Troubleshooting

How to de-activate DND on Yealink Desk Phone
Click on the DND button which is just below the LCD screen.  See screenshot below: On some models you will not be able to do this via the LCD main ...
Tue, 19 Jan, 2021 at 3:21 AM
How to add contacts onto a Yealink phone for transferring calls internally
You can add each person in your office/team as a contact onto the Yealink phone and record their internal extension number so that you can then transfer cal...
Tue, 19 Jan, 2021 at 3:21 AM
How to transfer a call on a Yealink T41 S desk phone
Call Transfer - see more by clicking here to view the user manual 1. Press the Tran soft key during a call.  2. You can do one of the following: - E...
Tue, 19 Jan, 2021 at 3:22 AM
How do I mute and un-mute a call?
On the Yealink desk phone if you want to mute the call you should press *1 to toggle between call muting off and on.  
Tue, 19 Jan, 2021 at 3:22 AM
Error message 'No Service!' on Yealink Desk Phone
Seeing the message 'No Service!' on the Yealink desk phone would indicate that the VoIP phone line hasn't registered successfully on the phon...
Tue, 19 Jan, 2021 at 3:22 AM
I cannot receive incoming calls using my phone at work and at home, why?
You cannot 'share' extensions with the same number - it will ring the extension which last registered - what it seems here is that the one in the ...
Tue, 8 Jun, 2021 at 1:26 AM
How to change the ring tone on my Yealink desk phone for internal calls?
To do this you will need to login to the web interface for each phone.  Do this by getting the IP address from each of the phones – you can find the IP addr...
Mon, 12 Jul, 2021 at 2:23 AM
How to enable Bluetooth on my Yealink desk phone?
On the phone press 'Menu' then select 'Basic'.  Use the arrow key to scroll down to 'Bluetooth' and press 'OK' ...
Tue, 19 Jan, 2021 at 3:23 AM
My phone is not ringing and when I try to make a call the display says ' Not Acceptable Here', why?
Please can you do a factory reset of the phone - to do this press and hold the OK button on the phone. Then after this has completed reboot the phone.  ...
Wed, 9 Jun, 2021 at 9:35 PM
Reporting a faulty headset
Before we report the headset as faulty, we ask you to:   1. Check how you are using the headset: Ensure the connector is not loose. Ensure the ...
Mon, 14 Jun, 2021 at 8:53 PM