Dashboard Troubleshooting
Emails I send are not shown on the Dashboard why? This can be due to the following: 1. The email address you are sending the email from is not as...
Fri, 27 Nov, 2020 at 4:01 AM
Email activity not displayed on the Dashboard can be caused by an number of reasons: The Customise button on the Dashboard not selected to display Email...
Fri, 27 Nov, 2020 at 4:02 AM
The full scroll which will tend to stick if there is a delay of a few seconds before you use it. To be able to scroll further down the screen simply: 1....
Fri, 27 Nov, 2020 at 4:02 AM
1. Refresh you screen by pressing Control and F5 if using a PC or command R if using a MAC 2. Exit the Dashboard and click straight back in and the scro...
Fri, 27 Nov, 2020 at 4:03 AM
This could be caused by a number of reasons: 1. The local time settings on your server - for the Network Time Protocol (NTP) server which need cha...
Wed, 10 Apr, 2024 at 12:15 AM
If on the Dashboard you see a History entry with the time shown as 00.00 as shown below: This is because the date stamp inside Create History has b...
Fri, 27 Nov, 2020 at 4:03 AM
This is most likely due to your colleague using a different email address that is not associated with their CRM user profile. The email has not been r...
Fri, 27 Nov, 2020 at 4:04 AM
When an email is sent out via the e-Marketing platform we mark it as SENT on the day/time is was sent and left our email gateway. If the email is o...
Fri, 27 Nov, 2020 at 4:06 AM
If you click onto the Phone History on the Dashboard (see screenshot below in red) and it will not click into a contacts record this is because there is ...
Fri, 27 Nov, 2020 at 4:06 AM
If you have more than 1 VoIP line you may have 'one number' but with different extension lines of that 'number'. Each extension line can b...
Fri, 27 Nov, 2020 at 4:07 AM