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Mobile Sync Troubleshooting and FAQs

What happens if I do not set up a sync tag inside the SyncML settings?
If you do not set up a sync tag inside the SyncML fields for incoming and outgoing then 'ALL' your contacts will be copied over to your iPhone o...
Mon, 18 Jan, 2021 at 1:16 AM
I have removed my sync tag from my CRM contacts and now they are not shown on my iPhone/Android mobile why?
This is because the sync is 1 way (from your CRM account to your iPhone or Android mobile).   If you remove the sync tag you set up from your CRM c...
Mon, 18 Jan, 2021 at 1:16 AM
I have added the sync tag back to my contacts who were previously synced to my iPhone/Android mobile but now they are not shown on my mobile why?
If you add a new contact to your database in icomplete and tag that contact with your 'sync' tag  - please note you must use the tag name that y...
Mon, 18 Jan, 2021 at 1:17 AM
Contacts in my CRM account are not synced over to my iPhone contacts why?
1. Please check you have followed the sync set up instructions thoroughly by clicking here.  2. Next, please go to your Settings icon on your phone:...
Mon, 18 Jan, 2021 at 1:18 AM
What happens to contacts in my CRM that are already contacts on my iPhone if I do the iPhone contacts sync?
Will these contacts from my CRM when copied over to my iPhone merge with the existing contacts on my iPhone or will a duplicate contact be created ...
Mon, 18 Jan, 2021 at 1:18 AM
Android mobile calendar sync - error message 'Invalid server answer, check URL'
If you have a problem syncing your icomplete calendar on an Android mobile device where you are getting an error message of 'either Invalid URL or '...
Mon, 18 Jan, 2021 at 1:19 AM